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Products purchased online can be returned to the warehouse for refund or exchange for something else at the Alan Bike Shop.
  1. Register your request to return/exchange to our Customer Support here with the order number, and attach a photo of the defective item, if any.
  2. A return address will be emailed to you by our Customer Support, upon acceptance of your return request.
  3. Exchange/ Return of your purchase must be made within 14 days from the delivery/ collection date of purchase. The shipping costs will be excluded unless the item is faulty or out of stock situation.
  4. All merchandise must be returned in its original condition with packaging and tags all intact.
  5. Your return package with trackable status is encouraged. Alan Bike Shop will not be responsible for any lost package sent through non-trackable mailing options.
  6. The Returned/ exchanged item will be checked once it has been received. Please allow 14 days from our receipt of your returned package for any refund to be made.
  7. Exchanged items will be sent out within 7 days of our receipt of your package.
  8. Should the product be out-of-stock, Alan Bike Shop will proceed with a cash refund accordingly.
  9. Jersey, gloves, socks, and cycling pants cannot be returned or exchanged.